NOTICE TO CUSTOMERS ON ANNUAL MAINTENANCE
CHARGES FOR DEBIT CARDS
Our Bank issues MasterCard co-branded Global ATM/Debit
cards to account holders. Indian Bank Debit cards
are accepted globally and offer the convenience
of anytime banking to the customers. It has been
decided to levy Annual Maintenance Charges on the
Debit Cards as follows
|
MAESTRO
DEBIT CARD |
MASTER
CARD DEBIT CARD |
AMC
FOR FIRST YEAR |
FREE |
FREE |
AMC
FROM SECOND YEAR ONWARS |
Rs.50 +
tax per year |
Rs.50 +
tax per year |
** The above charges are not applicable for the
Senior Citizen Debit Cards and Biometric Debit Cards.
Head Office ATM Card department
Indian bank
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NOTICE TO CUSTOMERS
REGARDING ATM CARD TRANSACTIONS
As per RBI guidelines, with effect from 01.07.2011
The time limit for resolving customer complaints regarding ATM transaction failures
has been reduced from 12 working days to 7 working days.
The Customer is eligible for payment of penalty at Rs.100 per day if the complaint
is not resolved within 7 working days. The complaint has to be lodged within
30 days from the date of transaction to be eligible for payment of penalty.
The free limit of five transactions per month for savings bank customers includes
Non Financial transactions (balance enquiry, pin change, mini statement etc)
also.
The charges for Savings Bank customers from 6th transaction onwards in other
bank ATM in a month has been revised as Rs.20/- per Withdrawal Transaction
and Rs.10/- per Non-financial transaction.
The charges for Current Account customers from 1st transaction onwards in other
bank ATM in a month has been revised as Rs.20/- per Withdrawal Transaction
and RS.10/- per Non-financial transaction.
SMS alerts are being sent for all ATM debit card transactions to the registered
Mobile numbers of the customers. Please contact your Home Branch to register
your Mobile Number.
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Compliance with KYC Guidelines - Public Notice
All account holders of the Bank who have not
yet complied with KYC guidelines are hereby requested to make their accounts KYC compliant by contacting their home branches and completing the required documentation latest by 31st August 2010. Bank will be reluctantly compelled in compliance with statutory and regulatory guidelines, to freeze operations on the KYC non-compliant accounts thereafter, without further notice at the risk, responsibility and cost of the customer. Bank
may also without prejudice to any other action,
which it might take, and at its discretion,
permanently close KYC non-compliant accounts
if any, after 31st August 2010.
Assuring you of our best attention at all times
GENERAL MANAGER(KYC/AML)
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RBI Advisory : Do Not fall Prey to Fictitious Offers of Funds Transfer
Customers are advised not to fall prey to fictitious offers of cheap funds through letters, e-mails, mobile phones, SMS, etc by fraudsters. More.. (Link to RBI - Press Release) |
NOTICE : ALL ATM CARD HOLDERS OF INDIAN BANK
Please register your mobile number, with the branch of Indian Bank where you have opened your account.
Once registered, you will receive an automatic SMS Mobile Alert Message for all transactions above Rs. 5000/- in your registered mobile phones.
There are no charges for this service.
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Customer
facilitation Centre (CFC) for redressal
of NEFT/RTGS-related complaints
» Directory
of Customer Facilitation Centres of NEFT/RTGS
member banks
(www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070)
CFC - NEFT/RTGS of Indian Bank :s
INDIAN BANK
Corporate Office
Deputy General Manager
Treasury Branch/RTGS cell,
No-254-260,Avvai Shanmugam Salai,
Royapettah, Chennai - 600 014
Tel: 044 -
28134174, 28134164
Fax 044-28134177
Email id : rtgscell@indianbank.co.in
hobod@indianbank.co.in
neft@indianbank.co.in
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